Terms & Conditions

Booking with Accessible Thailand

Please read carefully: These terms constitute an understanding and agreement between you and Accessible Thailand. Your booking, once accepted and confirmed through email by one of the Accessible Thailand team represents a contract between all persons named on the booking invoice and Accessible Thailand.

Where Accessible Thailand is acting as an agent for a third party service provider, bookings will be subject to the service provider’s conditions.

Price and Payment

We endeavour to make sure the prices on the website are accurate. However these prices are subject to change and third-party service providers may change their pricing structures at any time.

When payment is made, you will receive confirmation of your reservation as well as all necessary information. Your booking is not confirmed until payment is received by Accessible Thailand and you receive confirmation. Your reservation will be automatically cancelled if payment is not received by Accessible Thailand by the due date.

Please review and verify your booking invoice thoroughly and contact your Travel Agent or Accessible Thailand immediately if your invoice appears to be incorrect or incomplete, as it may not be possible to make changes later. We cannot accept responsibility if we are not notified of inaccuracies within 5 days of sending out the invoice. In the case of billing errors, Accessible Thailand reserves the right to re-invoice you with correct pricing.

Where a deposit has been paid for a reservation, final payment is due 45 days prior to commencement of services. If final payment is not received by the due date, your reservation will be cancelled and your full deposit will be retained by Accessible Thailand. Payment in full is required at time of booking if it is made within 45 days of the service commencing.

If we do not receive full payment for the service before the due date, we cannot guarantee the requested dates will still be available and reserve the right to treat your booking as cancelled.

All monies paid to Accessible Thailand are non-refundable; issues such as chargebacks and refunds cannot be put into action by Accessible Thailand once the service has been completed.

If the credit card used for payment does not match the name of the service user we may require further evidence before booking will be accepted, to safeguard against fraudulent activities.


If you wish to make an alteration to your booking Accessible Thailand must be notified in writing. If insufficient notice is given Accessible Thailand cannot guarantee that your preferred alteration will be available. Any alteration to your original plans may also incur a further booking charge.

We reserve the right to make any alteration to your booking if necessary and we will inform you at the earliest opportunity. If an unavoidable major change to an advertised service occurs, we will inform you as soon as reasonably possible.


In the unlikely event that you have experienced any problems and feel it necessary to complain, you should, at the time the complaint occurs report the matter to a representative of Accessible Thailand. We will do our best to resolve the matter with the service provider.

Accessible Thailand cannot assume responsibility for matters beyond our control and services given by third-party service providers.


Some tours may involve third-party terms and conditions. While every effort has been made to ensure everybody has a safe and enjoyable tour Accessible Thailand cannot accept responsibility for matters beyond our control.

If you have travelled by air, sea or overland with a third party, this travel is subject to the terms and conditions of the airline, shipping company or transport company providing the transport service. Should anyone encounter any problems whilst travelling with third-party transport Accessible Thailand cannot be held responsible.

Travel Insurance

While some travel and accident insurance is included in some tours as advertised, we advise you to take the appropriate travel insurance before you travel.

Pickup Points and Times

Please note that every endeavour will have been made by Accessible Thailand to make sure the transport service providers are at the designated pickup point and on time. Should you need to change the time or pickup point Accessible Thailand must be notified as soon as possible prior to the agreed pickup.

Please be at the designated pickup point on time as we cannot be held responsible for any loss or expense incurred.

Fitness to Travel

We strive to give all our customers full care and attention, but we do need to know at the time of booking if there are any special needs or requirements. We may, at our discretion require a person to withdraw from a tour or activity for safety reasons. If you intend to bring any specialised equipment with you, such as daily living aids, Accessible Thailand must be notified of this prior to arrival in Thailand.

Accessible Thailand cannot be held responsible for any loss or damage to your equipment.

If you have any medical conditions that may prevent you from fully participating in a tour or activity, then medical advice should be sought from your doctor prior to arrival.

Accessible Thailand cannot be held responsible for any personal injury you incur as a result of using a third-party service provider in Thailand.

We may at our discretion require a person to withdraw from any tour if we deem their conduct to be offensive or to cause annoyance to other visitors and we shall have no further liability for the carriage of such visitors.

Accident or Loss

We accept no liability for loss, damage, delay, inconvenience, or direct or consequential loss, however caused, unless due to our employee’s negligence, in which case our liability is limited to a maximum of the tour cost.

Passports and Visas

It is your responsibility to make sure you have all the necessary valid passports and visas for entry to Thailand and all names on your passports and visas correspond with the names given to Accessible Thailand.

We cannot be held responsible should you be refused entry due to an oversight on your passport or Visa.


www.AccessibleThailand.com Terms of Use

Participation guidelines

We would really like you to participate and encourage your comments on the various subjects, that are disability related on this website and hope you will become an active member on this website. Please be aware that we will do our best to give disabled travellers to Thailand the best information and if you contact us with a personal request, we will do our best to help you.

We review all comments before they are posted and those comments that are off topic or clearly promoting a commercial product or spam will be removed. We also like to maintain a high level of quality information. Whilst comments on blog posts expressing alternative views are fine, respect for all participants must be maintained and profanity or abusive language is not accepted or allowed

Please remember that when you post a comment to the blog. It is available for the whole world to see. For your own privacy, you should consider how much detailed personal information linked to your name you want published on the Internet.

Detailed comment policy

By posting comments, posts or any other material on accessible Thailand.com you give accessible Thailand.com the right to reproduce, distribute, publish, display, edit, modify, create derivative works from and otherwise use your submission for any purpose in any form and on any media.

You agree that you will not:

1. Post material that infringes on the rights of any third party, including intellectual property, privacy or publicity rights.

2. Post material that is unlawful, obscene, threatening, abusive, slanderous, harmful or embarrassing to any other person as determined by accessible Thailand.com in its sole discretion.

3. Post advertisements or solicitations of businesses.

4. Impersonate another person

5. Allow any other person to use your identification for posting or viewing comments.

6. Post the same note more than once or spam

www.accessiblethailand.com reserves the right to do the following:

  1. Remove communications that are ilegal, abusive or disruptive or that otherwise do not conform to these terms and conditions.
  2. Terminate a user’s access to the blog feature upon any breach of these terms of conditions
  3. Edit or delete any communication posted on the blog, regardless of whether these communications violate these standards.

Finally, you agree that you will indemnify accessible Thailand.com against any damages, losses, liabilities, judgements, costs or expenses arising out of a claim by a third party relating to any material you have posted.

This web page represents a legal document that serves as our Terms and Conditions and it governs the legal terms of our website, http://www.accessiblethailand.com/, sub-domains, and any associated web-based and mobile applications (collectively, “Website”), as owned and operated by Accessible Thailand.

Capitalized terms, unless otherwise defined, have the meaning specified within the Definitions section below. This Terms and Conditions, along with our Privacy Policy, any mobile license agreement, and other posted guidelines within our Website, collectively “Legal Terms”, constitute the entire and only agreement between you and Accessible Thailand, and supersede all other agreements, representations, warranties and understandings with respect to our Website and the subject matter contained herein. We may amend our Legal Terms at any time without specific notice to you. The latest copies of our Legal Terms will be posted on our Website, and you should review all Legal Terms prior to using our Website. After any revisions to our Legal Terms are posted, you agree to be bound to any such changes to them. Therefore, it is important for you to periodically review our Legal Terms to make sure you still agree to them.
By using our Website, you agree to fully comply with and be bound by our Legal Terms. Please review them carefully. If you do not accept our Legal Terms, do not access and use our Website. If you have already accessed our Website and do not accept our Legal Terms, you should immediately discontinue use of our Website.

The last update to our Terms and Conditions was posted on 06 July 2013.


The terms “us” or “we” or “our” refers to Accessible Thailand, the owner of the Website.

A “Visitor” is someone who merely browses our Website, but has not registered as Member.

A “Member” is an individual that has registered with us to use our Service.
Our “Service” represents the collective functionality and features as offered through our Website to our Members.

A “User” is a collective identifier that refers to either a Visitor or a Member.
All text, information, graphics, audio, video, and data offered through our Website are collectively known as our “Content”.

Legal Compliance You agree to comply with all applicable domestic and international laws, statutes, ordinances, and regulations regarding your use of our Website. Accessible Thailand reserves the right to investigate complaints or reported violations of our Legal Terms and to take any action we deem appropriate, including but not limited to cancelling your Member account, reporting any suspected unlawful activity to law enforcement officials, regulators, or other third parties and disclosing any information necessary or appropriate to such persons or entities relating to your profile, email addresses, usage history, posted materials, IP addresses and traffic information, as allowed under our Privacy Policy.

Intellectual Property

Our Website may contain our service marks or trademarks as well as those of our affiliates or other companies, in the form of words, graphics, and logos. Your use of our Website does not constitute any right or license for you to use such service marks/trademarks, without the prior written permission of the corresponding service mark/trademark owner. Our Website is also protected under international copyright laws. The copying, redistribution, use or publication by you of any portion of our Website is strictly prohibited. Your use of our Website does not grant you ownership rights of any kind in our Website.

Links to Other Websites

Our Website may contain links to third party websites. These links are provided solely as a convenience to you. By linking to these websites, we do not create or have an affiliation with, or sponsor such third party websites. The inclusion of links within our Website does not constitute any endorsement, guarantee, warranty, or recommendation of such third party websites. Accessible Thailand has no control over the legal documents and privacy practices of third party websites; as such, you access any such third party websites at your own risk.


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The Accessible Thailand Team

We are a group of well-traveled individuals, both disabled and able-bodied . We have all worked in the disabled travel industry and we understand the accessibility issues that disabled people can face when coming to Thailand. We are interested in actively promoting disabled access with local businesses particularly, and with raising public awareness of disabled issues generally throughout Thailand.

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